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Returns & Exchanges

What is the returns policy?

If you didn't love an Edited Pieces product for any reason, please click here to start the return process, and have your email address or order number ready. We are happy to accept returns for products within 14 days of the date your order is delivered. After filling out your order information, you will receive a return label and $15 will be deducted from your refund to go toward our return shipping costs and restocking fees. This fee is charged per returned order, not per item. Original shipping charges will not be refunded.

 

Kindly note, all items must be received in original condition, with tags attached and all original packaging. Shoes must be unworn and tried on indoors only, with both the original shoebox and outer cardboard box. Earrings cannot be returned for hygienic reasons.  A damage fee may apply to returns shipped back without the original packaging. For footwear, this includes the protective brown cardboard box.

 

For orders with items that are damaged or missing, or if you received the wrong item, please contact our team at support@editedpieces.com instead so that we can help.

 

How long does it take to process a return?

Returns are processed within 7 business days of receiving the product. We initiate the refund on our end, but depending on your bank's policy, please allow up to 5 business days for the refund to reflect on your account.


What is the exchange policy?

Due to limited inventory, we are unable to offer exchanges. Should you wish to return an item and purchase another size, please click here to start the return process and place a new order for your desired size.

 

Customer Support Hours

Our customer support team is generally online 9 am to 5 pm eastern time, excluding weekends and most holidays. We do our best to reply to emails in a timely manner. As a small team, unexpected circumstances do arise so we thank you in advance for your understanding and patience. 

 

 

OTHER QUESTIONS

Do you offer gift cards?

Yes - they are available for purchase here.

 

What forms of payment do you accept?

We accept Visa, Mastercard, and American Express credit cards and debit cards. We also accept Apple Pay. We do not accept prepaid gift cards, checks, or money orders.

 

We reserve the right to cancel any order and issue a full refund.

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