Edited Pieces is a small womenswear e-commerce brand. Working directly with the startup team, this associate role is responsible for customer service and engagement and supports the brand’s daily business operations.

Responsibilities
Being a small business, our needs will change quickly as the company grows. We’re looking for a candidate with a can-do attitude, excellent communication skills willing to work flexibly across the following areas. Customer service or customer-facing experience is a major plus.

Customer service and engagement

• Answer customer questions and messages on Zendesk as well as our social media channels, with a strong attention to our brand tone and values.
• Make order revisions and create custom orders in a timely manner as needed.
• Assist with collecting customer feedback and input; identify trends and recurring topics.

Business operations

• Monitor the fulfillment of daily customer orders by our warehouse team to ensure that all orders are fulfilled and shipped in a timely manner.
• Monitor for inventory and fulfillment issues on a daily basis.
• Work with and organize product data for our internal records and online store.
• Assist with inventory quality control, reporting, SKU and data management.

Requirements

• Candidate must work East Coast hours starting at 8:30AM EST and have a computer.
• Strong writing skills - you will often be the first touchpoint and face of our brand for customers. Must be able to communicate in a professional manner with proper spelling and grammar.
• Organized working style and strong attention to detail.
• Familiarity with using Excel / Google Spreadsheets preferred.
• Familiarity with using Zendesk, Shopify and Loop platforms is a bonus.

Compensation

• $20/hr - this is an hourly, remote role
• Minimum 20 hours / week, with an opportunity to grow.

To apply for this role, please email careers@editedpieces.com with your resume attached.