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Customer Engagement Associate, Remote East Coast (Part-time / Hourly)

Edited Pieces is a small womenswear e-commerce brand. Working directly with the startup team, this associate role is responsible for customer service and engagement and supports the brand’s daily business operations.

Being a small business, our needs will change quickly as the company grows. We’re looking for a candidate with a can-do attitude, excellent communication skills willing to work flexibly across the following areas. Customer service or customer-facing experience is a major plus.

Customer service and engagement

  • Answer customer questions and messages on Zendesk as well as our social media channels, with a strong attention to our brand tone and values.
  • Make order revisions and create custom orders in a timely manner as needed.
  • Assist with collecting customer feedback and input; identify trends and recurring topics.

Business operations

  • Monitor the fulfillment of daily customer orders by our warehouse team to ensure that all orders are fulfilled and shipped in a timely manner.
  • Monitor for inventory and fulfillment issues on a daily basis.
  • Work with and organize product data for our internal records and online store.
  • Assist with inventory quality control, reporting, SKU and data management.


  • Candidate must work East Coast hours starting at 8:30AM EST and have a computer.
  • Strong writing skills - you will often be the first touchpoint and face of our brand for customers. Must be able to communicate in a professional manner with proper spelling and grammar.
  • Organized working style and strong attention to detail.
  • Familiarity with using Excel / Google Spreadsheets preferred.
  • Familiarity with using Zendesk, Shopify and Loop platforms is a bonus.


  • $20/hr - this is an hourly, remote role
  • Minimum 20 hours / week, with an opportunity to grow.

To apply for this role, please email with your resume attached.


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